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Established 2011

The Professional Crafters Guild

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Crystal Lady Design’s (the parent company of The Professional Crafters Guild) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Crystal Lady Designs’, ‘The Professional Crafters Guild’, ‘the Guild’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Benarth, Manor Park, Clyst Sty Mary, Devon, EX5 1BW. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:


Members of the Guild must be registered with the HMRC or government of your country if USA or Australia. (Or if a start-up business be registered within one year)

Members must always carry out their business in a legal and proper manner and realise that the Professional Crafters Guild will not intervene or mediate between your business and your customer.

Members must notify us of any change to business details, email address, weblinks etc.

It is the members responsibility to register for access to the members area once they have received their registration number. It is also the members responsibility to create and maintain their directory listing on the Guild website.

Members must never intentionally or unintentionally hurt the reputation of the Professional Crafters Guild.

Membership fees and benefits are subject to change without notice.

Your membership can be terminated by the Professional Crafters Guild at any time. (This will be discussed with you prior to termination)

Membership Renewal

On the anniversary of your subscription your membership will automatically renew through PayPal. You will get a notification after payment has been taken that says payment is To: Crystal Lady Designs, For: Professional Crafters Guild Membership, for the amount relevant for your level of membership.

How do I cancel my membership?

If you do not wish to continue your membership you have the right and can cancel your direct debit subscription at any time through your PayPal account, please remember cancellation must be processed at least 48 hours before the next payment is due, to give the PayPal system enough time to process your request. If you would prefer us to do this at our end please contact The Guild by email and allow The Guild 14 days to process your request with PayPal, so please allow enough time prior to your direct debit renewal for the Guild to process your request.

If you cancel part way through your current year of membership, your entitlements and subscriber benefits will remain active until the date of renewal.  You can request for The Guild to revoke all membership privileges before your membership expires, these include for example: your listings on our website and any access to the Guilds Social Media pages and members areas on the website.

There are no refunds for unused parts of your annual membership, if you wish to leave with time remaining on your current year. However the Guild understands that life can throw up challenges beyond your control; please get in contact with the guild by email if you want to discuss this further.


You must only use Membership badges that you are subscribed to and all Guild Logos must (where possible) carry a link to the Guild website.

All annual membership fees are due on the day of renewal. If you are struggling to pay but would like to remain a member or would like an alternative payment method please contact the Guild. Payment is by automatic PayPal subscription which is set up by you when joining the Guild.

All materials provided by the Guild for download or on our website are copyright of the Guild and must not be copied or shared without the permission of the Guild.

Memberships confirmed before December 2015 (at our previous basic level) will continue to remain active at a reduced level but may not be included in future benefits available to yearly subscriptions. It is possible to upgrade to a subscription at any time.

Uncivilised behaviour or bullying of any kind will not be tolerated in the Guild and will incur the termination of your membership.


With members  permission we may use their product images and business logo and information for promotional purposes. This includes listings and features on the Guild website, posts and graphics on social media, Guild publications.

All images provided by members must be owned by the member and not in breach of copyright.

All content unless otherwise stated or in reference to Guild members remains copyright of the guild.

Privacy Policy

This Privacy Policy governs the manner in which Crystal Lady Designs T/A The Professional Crafters Guild collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Crystal Lady Designs.

Subscription fees are managed via PayPal and all  PayPal transactions are subject to the PayPal Privacy Policy.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, apply for membership and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We do not have access to your financial details, this is collected securely via PayPal. Our newsletters are sent out securely via Mailchimp. Our membership records are limited to, name, email address, Country and County, website links that have been provided.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information

Crystal Lady Designs collects and uses Users personal information for the following purposes:

To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions

On completing an application we ask for your consent to send you newsletters and to use your weblinks and images for promoting your business. We do not share this information with outside parties except to the extent necessary to provide the service.

To administer a content, promotion, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails via

    The email address Users provide for order processing will not be used, only the email provided in the application will be used to send them information and updates pertaining to their application. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.


Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Changes to this privacy policy

Crystal Lady Designs has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


The material and information published on this Website and on all other Websites of The Professional Crafters Guild are provided on an "as is" basis without warranty of any kind, either expressed or implied. The Professional Crafters Guild do not guarantee the accuracy or integrity of the material or information nor its suitability for any particular purpose. To the extent permitted by law, The Professional Crafters Guild excludes any liability whether in contract, tort (negligence) or otherwise for any incorrect or misleading information on the Website.

Errors can occur and The Professional Crafters Guild offer no assurance that they will be corrected. No liability will be accepted in respect of service interruptions, nor in the event of any Viruses, Worms, Trojan Horses and other harmful components being present in or transmitted by The Professional Crafters Guild systems and networks.

The Professional Crafters Guild do not accept any liability for any loss of data or software, revenue, business, profits cost or expense, or any direct, indirect, incidental or consequential loss or damage arising out of or in connection with the use of, or the lack of availability of the Website or their content and/or in connection with any permission, right or licence to use the material given.


It is your responsibility to assess the value of the information and material on the Websites in the light of your own business and personal circumstances. Website content remains journalistic opinion and does not constitute legal, financial or professional advice, and may not represent the views of the The Professional Crafters Guild. The Professional Crafters Guild attribute any non-Professional Crafters Guild material in good faith; however, it is your responsibility to check the attribution and rights in respect of Progressive Media and non Professional Crafters Guild material and obtain any necessary rights in respect of reproduction of any non Professional Crafters Guild material.

Contacting us

If you have any questions about this these terms, the practices of this site, or your dealings with this site, please contact us at:

Crystal Lady Designs

The Skerries, 1 Windy Ridge, South Hallsands, Kingsbridge, Devon TQ7 2EY

07763 566636